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If your question relates to accessing and completing a Mercer Super form, or processing a transaction, you can call our Helpline team on 1800 682 525, Monday to Friday, 8am-7pm (AEST/AEDT). If you're calling from overseas dial +61 3 8306 0900.

If you would like to make an insurance claim, please call our dedicated Claims team on 1300 008 605, Monday to Friday, 9am-5pm (AEDT/AEST) and you will be assigned a dedicated Case Manager who will guide you through the next steps. Find out more about making an insurance claim here.

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Issued by Mercer Superannuation (Australia) Limited (MSAL) ABN 79 004 717 533, Australian Financial Services Licence 235906, the trustee of the Mercer Super Trust ABN 19 905 422 981 (‘Mercer Super’). The trustee has appointed Mercer Financial Advice (Australia) Pty Ltd (MFAAPL) ABN 76 153 168 293, Australian Financial Services Licence 411766 to provide financial advice services for members of the Mercer Super Trust. Mercer Financial Advisers are authorised representatives of MFAAPL.

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MFAAPL’s Financial Services Guide is available in the Member Portal.

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